You can refund non-disputed payments to your customers directly from the Dashboard.
From the Dashboard
- Find the transaction that requires the refund.
- Click on the transaction to get the full view of the payment.
- Click on the refund link( its directly below the payment breakdown on the right).
- Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded on the modal pop
- Select a reason for the refund.
- Click Refund.
Note:
Refunds usually take 3 - 10 working days to process