1. SeerBit Support
  2. Chargebacks, Disputes, and Refunds

How do I refund a customer ?

You can refund non-disputed payments to your customers directly from the Dashboard.

From the Dashboard

  1. Find the transaction that requires the refund. 
  2. Click on the transaction to get the full view of the payment. 
  3. Click on the refund link( its directly below the payment breakdown on the right).
  4. Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded on the modal pop
  5. Select a reason for the refund.
  6. Click Refund.

Refunds usually take 3 - 10 working days to process